Returns / Exchange

Returns / Exchange

You can return your order within 14 days. 

All products are returned at your own cost. 

No need to enclose a formal withdrawal - just return the goods.

We only accept intact and unworn pieces for a return. The item must be in the original condition with our complete packaging.

Customized products (individually engraved / stenciled / embroidered or a custom cap/patch combination or a jewelry piece in a custom size (which is not listed in the pull-down menu), unique items, limited editions and can not be returned.

After receiving the item back we will issue a refund on the same day.

You will get the full price back you paid for the product including standard postage. Please notice that you will not get a refund of the return postage or import, customs fees, duties and taxes.

Please indicate on the customs form that you "return goods to the original sender for refund" to avoid import fees & taxes.

Please make sure that the item is sent via a tracked service / insured as we can not take responsibility for items lost in transit on returns.

Please DO NOT send the jewelry in a simple envelope by mail - the sorting machines tear up letters with irregular shape. The jewelry must be send in a box.

For solid gold items:
Please contact us before returning anything via

If you'd like to make an exchange, place a new order on the website. 

Return address:

877 Workshop
Sylvia Janssen
Peter-Marquard-Str. 10
22303 Hamburg