Returns / Exchange

Returns / Exchange

You can return your order within 30 days. 

All products are returned at your own cost. 

You don't need to enclose a formal withdrawal - just return the goods.

We only accept intact and unworn pieces for a return. The item must be in the original condition with our complete packaging.

Customized products (individually engraved / stenciled / embroidered or a custom cap/patch combination), unique items and limited editions can not be returned.

After receiving the item back we will issue a refund on the same day.

You will get the full price back you paid for the product including standard postage. Please notice that you will not get a refund of the return postage or customs fees, duties and taxes.

Please make sure that the item is sent via a tracked service / insured as we cannot take responsibility for items lost in transit on returns.

Please DO NOT send the jewelry in a simple envelope by mail - the sorting machines tear up letters with irregular shape. The jewelry must be send in a box.

Germany: please only send with DHL. Please do not use: Einschreiben, Deutsche Post Brief, Hermes, DPD, GLS.

For solid gold items:
Please contact us before returning anything via hello@877workshop.com

If you'd like to make an exchange, place a new order on the website. 

Return address:

877 Workshop
Sylvia Janssen
Peter-Marquard-Str. 10
22303 Hamburg
Germany

For US and UK orders:
Please contact us before returning anything via hello@877workshop.com