Please note: Lead Time / Shipping
Almost every piece in this store is handmade by us - Sylvia and Daniel - in our Hamburg workshop using traditional craftsmanship methods.
This is a labour-intensive process so please allow max. 7 days for us to make your order for you.
Europe & UK: choose UPS/FedEx shipping if you need the item for christmas. If you choose standard shipping with DHL, the item will not arrive in time for christmas.
Ready to ship: vintage trays, Sterling Silver necklaces, beanies, socks, bandanas and posters.
Order process
After you placed your order you will get an e-mail from us with the future shipping date and tracking number. The shipping e-mail from FedEx or DHL does not indicate that an item was already shipped - it only provides the future tracking link. If you do not receive an e-mail from us, please check your spam folder.
Shipping rates and shipping times (not guaranteed)
We ship with DHL or FedEx as insured parcel
Germany:
approx. 5 days: 6 Euro
Europe:
approx. 10 days: 8 Euro
approx. 3 – 5 days UPS: 19 Euro
UK:
approx. 10 days: 8 Euro
approx. 3 – 5 days FedEx: 19 Euro
International:
approx. 14 days: 8 Euro
approx. 3 – 5 days FedEx: 19 Euro
USA:
approx. 3 – 5 days FedEx: 19 Euro
Japan:
approx. 14 days: 8 Euro
approx. 3 – 5 days FedEx: 29 Euro
Australia & Canada:
approx. 6 days FedEx: 49 Euro
Switzerland:
Unfortunately we do not ship to Switzerland due to Swiss customs restrictions.
Returns / Exchange
You can return your order within 30 days.
All products are returned at your own cost.
You don't need to enclose a formal withdrawal - just return the goods.
We only accept intact and unworn pieces for a return. The item must be in the original condition with our complete packaging.
Customized products (individually engraved / stenciled / embroidered or a custom cap/patch combination or a jewelry piece in a custom size (which is not listed in the pull-down menu), unique items, limited editions and vintage trays can not be returned.
After receiving the item back we will issue a refund on the same day.
You will get the full price back you paid for the product including standard postage. Please notice that you will not get a refund of the return postage or customs fees, duties and taxes.
Please make sure that the item is sent via a tracked service / insured as we cannot take responsibility for items lost in transit on returns.
Please DO NOT send the jewelry in a simple envelope by mail - the sorting machines tear up letters with irregular shape. The jewelry must be send in a box.
Germany: please only send with DHL. Please do not use: Einschreiben, Deutsche Post Brief, Hermes, DPD, GLS.
For solid gold items:
Please contact us before returning anything via hello@877workshop.com
If you'd like to make an exchange, place a new order on the website.
Return address:
877 Workshop
Sylvia Janssen
Peter-Marquard-Str. 10
22303 Hamburg
Germany
For US and UK orders:
Please contact us before returning anything via hello@877workshop.com